Failed appointments and last-minute cancellations have a high cost for Practices. This means that time is wasted for patients that desperately need them. While failed appointments and last-minute cancellations are a reality of life, automated emails are an efficient and welcome way to reduce these in your Dental Practice.

Automated appointment confirmations

In today’s hectic world, it’s common for Patients to forget the date or time of their appointment wrong, or even forget about it entirely. Sending automated appointment confirmations can prevent a significant portion of your failed appointments and last minute cancellations, and they are easy to set up and manage.

automated emails are an efficient way to reduce the number of failed appointments and late cancellations in your Dental Practice.

Automated appointment reminders

Consider sending email appointment reminders 2 days before upcoming appointments and use your dental software’s built-in tools to automate your appointment reminders. Sending reminders 2 days before their appointment means they have time to adjust other plans to keep their appointment with you, and you still have time to refill their slot if they end up cancelling.

Use an effective waitlisting system

Having a system that saves details of Patients who want to come earlier and are willing to come at short notice is an effective way to utilise the time freed up by late cancelled appointments. Last-minute cancelled appointments can then be filled with waitlisted patients using a call or text.


Thankfully, it doesn’t take a lot of resources to integrate reminder notifications into modern dental software. Integrating reminders into your appointments workflow can have an larger impact on patient satisfaction and word-of-mouth referrals.